Reference

dultogel Privacy Policy For Your Account

Your account, phone verification and wallet records are covered in the dultogel Privacy Policy, so you can see what we collect before opening access.

Account dataWallet referencesDevice securityPolicy requests
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CONTACT YOUR WAY

Check Your Privacy Contact Path

A clear contact route helps you ask about personal data without explaining your whole account history from the beginning.

Account request Ask us to explain, correct or update account details through the signed-in support path.
Wallet question For DANA, OVO, GoPay or QRIS data questions, send the payment reference and date…
Access concern If a login or phone verification record looks unfamiliar, contact support from your account…
HANDLING YOUR DATA

Explore How dultogel Handles Your Data

Our Privacy Policy follows the account journey rather than hiding key details behind broad wording.

Account records

We may store your contact details, phone verification result and account activity to provide account access, answer requests and investigate activity that does not match your normal sign-in pattern.

Payment matching

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us identify a transaction status. We do not need your wallet PIN or banking password for this matching step.

Cookies and sessions

Cookies can keep a signed-in session working and remember basic access preferences. You can manage browser cookie settings, although changing them may affect how the account entry screen behaves.

Device signals

When you move from phone login to the lobby, we may record browser, device and connection signals for security checks. These details help us spot unusual access without reading private files on your device.

Retention period

We retain account, payment and security records for the time needed for service administration, dispute handling, fraud checks and legal duties. When a record is no longer needed, our handling follows the policy.

Policy changes

If our data handling changes, we update the Privacy Policy and show the revised date or notice where appropriate. You can ask support which version applied when a particular account event occurred.

Browse Privacy Policy Questions

These Privacy Policy answers focus on the searches we hear from Indonesian account holders before they provide details. They cover payment records, mobile access, cookies, correction requests and the contact route for dultogel. If your situation is not listed, use the account support path and mention the relevant date or reference.

The dultogel Privacy Policy covers account details, phone verification, login activity, device signals, cookies, payment references and requests to correct or clarify personal data.

Yes. The Privacy Policy explains how DANA and QRIS references, along with OVO, GoPay, bank transfer and virtual account records, may be matched to an account payment status.

We use the phone verification result to help confirm account access and respond to private-data requests. It can also help us investigate an unfamiliar login without asking for your wallet PIN.

The Privacy Policy covers browser, device and connection signals created when you sign in from a phone or desktop. These signals support account security and do not give us access to private files.

You can contact us through the signed-in support path to ask for clarification or correction. Include your registered phone number and the specific record so we can verify the request.

We keep payment references for the period needed to manage account records, resolve disputes, check security events and meet legal duties. The Privacy Policy explains this retention approach without storing wallet PINs.

Use the support contact path connected to your account and describe the Privacy Policy question, account event or payment reference. Access and eligibility depend on local law, including where local law permits.

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